Terms & Conditions

1. The contract

The contract is not effective until the required payment has been received and confirmation sent out from the Owner to the Hirer.

2. Booking

2.1 Bookings cannot be accepted from:
    a) Persons under the age of 18 years.
    b) Parties where the majority of members are less than 18 years
2.2 The number of persons occupying the property must never exceed the maximum of 6. Babies under 2 years are not usually counted as members of a party.
2.3 The person who signs the booking form (the Hirer) will be responsible for all persons and should ensure that they are aware of the booking conditions.

3. Reservation

3.1 Reservation dates can be booked online and must be confirmed by the arrival of the required deposit.
3.2 Reservations will be valid for 7 days.
3.3 To secure a reservation:
    a) Complete all parts of the online process or booking form.
    b) Either pay online using PayPal or send the completed form together with 15% deposit.
    c) Pay the balance of the cost eight weeks before the holiday is due to start (A reminder will be sent via email).
    d) Agree to pay a refundable £100 damage deposit with the final payment.
3.4 If the balance is not received within the time specified the Owner reserves the right to cancel the booking and retain the deposit.
3.5 Bookings made within eight weeks of the start of the holiday require payment in full at the time of the booking.

4. Cancellation

4.1 Once a booking is confirmed the Hirer is responsible for the total cost of the holiday.
4.2 In the event of cancellation by the Hirer the Owner will endeavour to re-let the property, and if successful may refund any monies paid less the deposit, which is non-refundable.
4.3 We advise you to take out cancellation insurance.
4.4 If the reason for the cancellation is covered by your policy and the relevant documents are produced, the responsibility to pay the cost of hire will be met by the insurers.
4.5 In the event of cancellation for any cause not covered by the cancellation insurance, the owner will endeavour to re-let the property and, if successful, may refund any or all monies paid less the deposit, which is non-refundable.

5. Booking Alterations

5.1 Any change in holiday dates will be subject to the agreement of the Owner.
5.2 If, for reasons beyond its control, the Owner has to cancel or alter arrangements made for the Hirer the Owner will return to the Hirer any monies paid, whereupon the Owner's liability will cease.

6. Damage, loss and nuisance

6.1 The Hirer agrees:
    a) To pay £100 damage deposit for the property, returned by sterling cheque in the post subject to inspection after the Hirers departure.
    b) To be responsible for leaving the accommodation in good order and clean condition, otherwise a cleaning charge will be levied.
    c) To pay for any damage or loss however caused, excluding reasonable wear and tear, incurred during the occupation.
    d) Not to cause nuisance or annoyance to occupants of any nearby property.
    e) To allow access to the property by the Owner if it is deemed necessary.
6.2 If in the opinion of the Owner any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be terminated and the Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of the hire and no refund shall be due.

7. Occupancy

Occupancy shall be from 4.00pm on the day of arrival to 10.00am on the day of departure, unless special arrangements have been made (the housekeepers have a limited time to prepare the property for the next guests, and you are asked to respect this).

8. Pets and Smoking

No pets are allowed in the property but smoking is allowed. If found the contract may be terminated and the Owner may repossess the property immediately. The Hirer will remain liable for the whole cost of the hire and no refund shall be due.

10. Liability

10.1 The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property and its plumbing, gas, electrical or otherwise, or exceptional weather.
10.2 No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during the occupancy.
10.3 If due to reasons beyond the control of the Owner the accommodation is not available whatsoever, the Owner will refund the deposit, but the Owner will be under no further liability towards the hirer.

11 Complaints

11.1 If in the opinion of the Hirer there are grounds for complaint, it is the duty of the Hirer to take it up with the Owner immediately and in any event before departure to allow remedial action to be taken.
11.2 It is specifically agreed that failure by the Hirer to notify the Owner of any complaint in accordance with the timescale set out in clause 11.1 will entitle the Owner to refuse to entertain the complaint irrespective of its merits.

12. Legal provisions

12.1 The Law of England covers the construction, validity and performance of this agreement and the parties submit to the jurisdiction of the English Courts.
12.2 Clause headings are for convenience only and do not form part of or affect the interpretation of this agreement.